Crystal: Yes, get replacement templates. It's so nice to have human looking Townies, Dormies, etc. Here's my tute on how to hide all the crappy Maxis people:
http://www.sunsims.com/forums/showthread.php?t=269
Greg: Yes! If I could just find the darn tutorial, it would be explained right there. But it, and the recipe for chocolate pie with peanut butter mousse, have escaped my ability to find them!